Pausa — Support

Last updated: 2026-05-23

Need help with Pausa? Email us — a real human reads every message.

We aim to reply within two business days. Most issues take one round-trip to resolve.

Common questions

How do I cancel or change my subscription?

Subscriptions are managed entirely through your Apple ID, not from inside Pausa. Open Settings → [your name] → Subscriptions → Pausa on your iPhone, then choose to cancel, change plan, or update your payment method. If you cancel during the free trial, you won’t be charged.

I lost my subscription after reinstalling — how do I restore it?

Open Pausa → Settings → Subscription → Restore Purchases. As long as you’re signed into the same Apple ID that purchased the subscription, your access will come back instantly.

My words aren’t syncing between devices.

Pausa syncs through your private iCloud. Make sure both devices are:

Signed into the same Apple ID (Settings → [your name]).
Signed into iCloud (Settings → [your name] → iCloud), with iCloud Drive turned on.
Connected to the internet.

If the issue persists after a minute or two, force-quit Pausa on both devices and reopen.

Audio capture isn’t working.

Pausa needs microphone permission. Open Settings → Privacy & Security → Microphone, find Pausa, and make sure the toggle is on. If it’s already on and recording still fails, try restarting your iPhone.

How do I delete my account and all my data?

Open Settings → Account → Delete account inside Pausa. This removes your Pausa data from our systems and from your iCloud library. The action is permanent.

You can also request deletion by emailing support@infinitespot.co; we’ll confirm within 30 days as required by GDPR.

I’d like to request a refund.

Refunds for App Store purchases are handled by Apple, not us. Submit a refund request at reportaproblem.apple.com — Apple usually responds within 48 hours.

Which languages does Pausa support?

You can learn Spanish, French, German, Italian, Portuguese, and Ukrainian from English. The app interface itself is also fully translated into all seven languages.

A word’s translation looks wrong.

You can fix any translation manually from the word’s detail screen — tap the translation field and type the correction. The change saves locally and syncs to your other devices. If something looks systematically wrong (a whole category of translations, or one specific language), email us; we treat that as a bug.

Privacy and data requests

Privacy Policy: legal.infinitespot.co/privacy — describes what we collect, who we share it with, and your rights.
Terms of Service: legal.infinitespot.co/terms
Data access, correction, or deletion requests: email support@infinitespot.co. We respond within 30 days as required by GDPR.

Reporting a security issue

If you’ve found a security vulnerability in Pausa, please email support@infinitespot.co with the subject line “Security report” and a description of the issue. Don’t open a public issue or post details on social media until we’ve had a chance to investigate.

Publisher

Pausa is published by Infinitespot Services OÜ, an Estonian private limited company.

Email: support@infinitespot.co